Terms of Use

The NiKEL website (www.nikel.com.hr) may be used for personal use without any usage fees in accordance with the following Terms and Conditions. By using the nikel.com.hr online store, you accept the following Terms and Conditions.

The distributor of the ordered goods is the company Priroda liječi d.o.o. from Zagreb.

Priroda liječi d.o.o. enables the purchase of the entire NiKEL range of products through its online store. The buyer is any person who electronically orders at least one product, fills in the required data, and successfully submits it through the registration process.

Registration enables the storage of data which will be used for contact, delivery, or advertising of our products, new products, promotions, and discounts. Registration also enables an easier and simpler ordering process.

All prices are listed in the Croatian national currency, Croatian kuna (HRK), and include VAT. We urge users to familiarise themselves with these Terms and Conditions before making any purchases and to regularly review them in order to be aware of all their rights and obligations.

Priroda liječi d.o.o. reserves the right to change these Terms and Conditions at any time without prior notice and shall not be held responsible for any consequences of such changes. The aforementioned changes shall take effect upon being published on this website.

Priroda liječi d.o.o. reserves the right to cancel the service and change its content, as well as all other services and subpages which are part of the nikel.com.hr online store, at any time without prior notice and shall not be held responsible for any consequences of such changes. The aforementioned changes shall take effect upon being published on this website.

Priroda liječi d.o.o. reserves the right to change, restrict, or cancel the nikel.com.hr service at any time without prior notice, in whole or in part, as well as completely restrict the access to the service or to certain services to users who infringe the provisions of these Terms and Conditions and General Terms of Use.

The services of nikel.com.hr may only be used by persons over the age of 18. The use of nikel.com.hr by children or underage persons is not permitted, and parents and/or guardians are responsible for ensuring this does not happen; otherwise, they shall assume all rights and obligations caused by such use, and Priroda liječi d.o.o. shall not be held responsible for any consequences of such use.

NOTE:

Priroda liječi d.o.o. does not guarantee that product photographs are an exact representation of the products. We shall not be held responsible for any unintentional errors in product descriptions. Differences between actual products, product photographs, and product descriptions on this website are possible. All descriptions are regularly and thoroughly reviewed.

Conclusion and termination of the sales contract

These Terms and Conditions as well as individual sales terms included with the information about individual products represent the offer of nikel.com.hr for the conclusion of a contract. The user, as the buyer, accepts the Terms and Conditions by registering, making an order, or in any other way as determined by these Terms and Conditions, which signifies the conclusion of a contract between the user and the company Priroda liječi d.o.o., in accordance with the terms of sale defined in these Terms and Conditions.

The subject matter and the commercial purpose of the contract is the purchase of the selected product or service via the nikel.com.hr website with an appropriate fee – the price of the product and/or service. The contract is concluded using means of distance communication (distance contract), specifically: printed advertisements with an order form, telephone with or without human intervention, and the internet.

The contract shall take effect and become binding upon the user’s acceptance of the offer of Priroda liječi d.o.o. in one of the following ways:

by selecting a payment type and completing an order as a registered user of nikel.com.hr,
by selecting a payment type and completing an order via the 01 481 4152 phone line or email sent to info@nikel.com.hr.

a) During the process of registration or creation of a user account, the user is required to choose a name under which he will use the services, to choose a password, and to provide a valid email address. All data required to register or create a user account must be genuine and it is explicitly forbidden to use another person’s data.

b) During the registration process, if you choose to register via a Facebook account and wish to leave comments and actively participate on our Facebook profile, Priroda liječi may use your full name, i.e. your Facebook account.

c) Registration or a user account are created for a single person only and it is forbidden to share registration or user account data with third persons. The user shall keep his password and user account data safe. It is forbidden to use another person’s registration or user account.

d) If the Terms and Conditions in this section are violated, Priroda liječi d.o.o. reserves the right to close the registration or the user’s account at its own discretion, without any monetary obligations or damages being owed to the user.

e) The registration (which includes a payment for a product and/or service) represents the conclusion of a contract between Priroda liječi d.o.o. and the user as the buyer.

f) The contract shall take effect upon the completion of the user’s registration, that is, on the date the user accepts the offer for the conclusion of such contract.

g) Upon the conclusion of the contract, the following shall be delivered to the user: the confirmation of conclusion of contract, i.e. the pre-contractual notice under Article 57 (1) of the Consumer Protection Act (Official Gazette, no. 41/2014, 110/15), these Terms and Conditions, and a notice about the user’s right to unilaterally terminate the contract with a unilateral contract termination form under Article 61 (1) and (2) of the Consumer Protection Act.

h) The user may unilaterally terminate the contract within 14 (fourteen) days without stating a reason. The user may not unilaterally terminate the contract:

– if the service has been fully delivered, and the delivery began with his explicit prior approval and confirmation of the fact that he will lose the right to unilateral termination of the contract when the service is fully delivered;

– if the subject matter of the contact are sealed goods which are not suitable for return due to health or sanitary reasons, and the goods were unsealed upon delivery;

– if the subject matter of the contract are goods which have been mixed with other items so that they cannot be separated from them due to their nature.

In order to exercise his right to unilateral termination of the contract, the user must notify Priroda liječi d.o.o. about his decision to unilaterally terminate the contract before the expiration of the deadline by means of an unambiguous statement sent by post (to the address Priroda liječi d.o.o., Vlaška 40, 10000 Zagreb) or email to info@nikel.com.hr, which must include his first and last name, address, phone number or email. He may also use the aforementioned unilateral contract termination form.

The Unilateral Contract Termination Form can be found at:

https://www.nikel.com.hr/OBRAZAC_za_jednostrani_raskid_Ugovora.pdf

The deadline for the unilateral termination of contract is 14 (fourteen) days from the day on which the user or a third person selected by the user, which is not the delivery service, was delivered the goods which are the subject matter of the contract, or in the case of a service, from the day of the conclusion of the contract.

If the user fulfils the conditions for the unilateral termination of contract, he shall be refunded the same amount he paid, not including the delivery costs, without delay, at the latest within 14 (fourteen) days from the day on which Priroda liječi d.o.o. receives the user’s decision to unilaterally terminate the contract. The refund shall be processed in such a way that the user will not bear any costs of the refund. Priroda liječi d.o.o. can only refund the money once the goods are returned and their condition is checked for compliance with the conditions of unilateral termination of contract.

The user shall personally deliver or send the goods to the address Priroda liječi d.o.o., Vlaška 40, 10000 Zagreb, without unnecessary delay, at the latest within 14 (fourteen) days from the day on which he sent his decision to unilaterally terminate the contract to Priroda liječi d.o.o. The user shall bear the costs of returning the goods. Shipments sent through the cash on delivery system will not be accepted.

We ask the user to please call the number 01 481 4152 or send an email to info@nikel.com.hr before terminating the contract in order to receive information about the process of returning the goods.

The user is responsible for any reduction in the value of the goods caused by the handling of the goods, excluding the handling required to determine the nature, properties, and functionality of the goods. In the event of damage to the original packaging, the refund amount will be reduced by a percentage proportionate to the value of the goods. You will be notified if this happens.

If the delivery of the service began before the expiration of the deadline for the unilateral termination of the contract, the user must pay to Priroda liječi d.o.o. an amount proportionate to the service which was delivered before he notified Priroda liječi d.o.o. of his unilateral termination of the contract.